Returns & Refunds Policy
If you order the wrong oven or cooker element by mistake, you can return it within 30 days of delivery.
To be eligible for a return:
The part must be unused, unfitted and in its original packaging.
All labels and markings must still be attached and readable.
You must include your order number and contact details in the parcel.
You are responsible for the cost of return postage, and original postage charges are non‑refundable. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Once we receive and inspect the returned item, we will:
Non‑returnable itemsWe cannot accept returns for:
Parts that have been fitted, used, damaged or modified.
Items returned without packaging or with missing labels.
Faulty or damaged items
If your item arrives damaged or you believe it is faulty, contact us within 7 days of delivery with:
If the item is confirmed faulty, we will arrange a replacement or refund for the product price. Postage refunds for faulty items are considered case by case.
How to start a return
To arrange a return, please contact us at:
Please do not send any items back before contacting us.
